Privacy Policy ez88 — Your Personal Data Protection Is Our Priority

Ez88 collects users' personal information through several methods depending on how you interact with our platform. The following are the categories of information we collect:

A. Information You Provide Directly

• Full name as stated in official identity documents.
• Date of birth for age verification purposes (18+).
• Identity card or passport number for the KYC process.
• Email address and phone number for account communications.
• Bank account or digital wallet details for deposit and withdrawal purposes.
• KYC supporting documents such as copies of identification cards and recent bank statements.

B. Information Collected Automatically

• IP address and device information used to log in.
• Web browser type, operating system, and screen size.
• Session data including login times, pages visited, and session duration.
• Transaction information including deposit history, withdrawals, and gaming activity.
• Cookie and similar tracking technology data (see Section 6).

Ez88 uses collected personal data solely for legitimate purposes related to platform operations. The primary purposes for data use are as follows:

• Creating and managing user accounts on the ez88 platform.
• Processing financial transactions including deposits, withdrawals, and bonus payments.
• Conducting the identity verification (KYC) process as required by regulations.
• Verifying age eligibility and ensuring the platform is not accessed by minors.
• Detecting and preventing fraud, money laundering, and other unlawful activities.
• Providing customer support and resolving complaints or disputes.
• Sending important account-related communications such as transaction notifications and security alerts.
• Comply with legal obligations and directives from relevant authorities.
• Improving user experience through platform usage analysis (in aggregated and anonymized form).

For any use of data outside the scope stated above, ez88 will obtain your explicit consent before any additional processing is carried out.

Ez88 does not sell or trade users' personal data. However, in certain limited situations, we may share data with the following parties:

All third parties that receive ez88 user data are bound by data processing agreements requiring them to maintain a level of data protection equal to or higher than ez88's standards.

Ez88 continuously invests in security infrastructure to ensure user data is protected to the highest standard. Key security measures we implement include:

• 256-bit SSL encryption for all data transmissions between users and ez88 servers.
• Password storage using irreversible one-way hashing algorithms.
• An intrusion detection system (IDS) that monitors network traffic 24/7.
• Role-based access control (RBAC) that limits employee access to data relevant to their specific duties only.
• Regular security audits by independent third parties to identify and address system vulnerabilities.
• Encrypted data backups stored at separate locations for disaster recovery.

While ez88 takes all reasonable steps to protect your data, no system can guarantee absolute security. You also play an important role in protecting your account by using a strong password and enabling two-factor authentication (2FA).

Ez88 retains users' personal data only for as long as necessary to fulfil the purposes stated in this Policy, or as required by applicable law:

• Active account data: Retained throughout the active account period and for at least five years after account closure for AML (Anti-Money Laundering) compliance purposes.
• Financial transaction records: Retained for seven years in line with Malaysia's financial legal requirements.
• KYC Documents: Retained for the period specified by the relevant regulatory body, typically five to seven years.
• Technical and security logs: Retained for 90 days for threat detection and security incident resolution purposes.
• Support communication data: Retained for two years for customer service reference.

Upon expiry of the retention period, data is securely deleted using methods that ensure the information cannot be recovered.

Ez88 uses cookies and similar tracking technologies to enhance user experience and ensure the platform functions properly. Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session management. Cannot be disabled.
• Performance Cookies: Collecting anonymized analytical data to help us understand how users interact with the platform.
• Preference Cookies: Storing user preferences such as language, display theme, and notification settings.
• Security Cookies: Help identify and prevent fraudulent activity and unauthorized access.

You can manage cookie settings through your web browser. Disabling certain cookies may affect the functionality of some ez88 platform features.

As an ez88 user and data subject under Malaysia's PDPA, you have the following rights regarding your personal data:

The Know Your Customer (KYC) process is a mandatory requirement under Malaysia's Anti-Money Laundering (AML) laws. EZ88 conducts KYC to ensure the platform is not misused and to protect all users.

Documents that may be required during the KYC process include a clear photo of your identification card or passport, a recent bank statement showing your name and address, and proof of ownership of the registered payment method. All submitted documents are stored securely using encryption and accessed only by trained KYC staff bound by confidentiality.

Ez88 uses an automated verification system integrated with manual review by a dedicated team to process KYC requests efficiently. For more information on withdrawal requirements after KYC, please visit the Withdrawal us.

Ez88 takes an extremely strict approach to child protection. Our platform absolutely does not target individuals under the age of 18.

• The ez88 registration process requires age verification, and we conduct additional checks through the KYC process.
• If ez88 discovers that personal data of a minor has been collected inadvertently, we will promptly delete such data and close the account in question.
• ez88 does not knowingly collect, store, or process any personal data of children for any purpose.

Parents or guardians who become aware that a child under their care has registered on ez88 are requested to contact us immediately for corrective action.

Ez88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in data handling practices, legal requirements, or new platform features.

When material changes occur, we will notify users via in-app notifications or announcements on the platform homepage. The "Updated" date at the top of this page will reflect the date of the latest change. Continued use of the platform after changes take effect constitutes your acceptance of the revised terms.

We encourage you to review this page periodically, especially before providing us with any additional personal information.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how ez88 handles your personal data, please contact us through the following channels:

• 24/7 live chat within the ez88 app or via the website — the fastest way to get an immediate response.
• Privacy email: [email protected] — dedicated to enquiries related to data protection and user rights.
• Page FAQ contains answers to the most frequently asked privacy questions.

You also have the right to lodge a complaint with the Malaysian Personal Data Protection Commissioner if you believe your privacy rights have been violated and ez88 has not responded to your complaint satisfactorily.