Terms and Conditions EZ88 — Complete Platform Usage Guide

In these Terms and Conditions, the following words and phrases carry the meanings stated unless the context requires otherwise:

• "EZ88" / "Platform" / "We" refers to ez88.plus and all services provided under that name.
• "User" / "Member" / "You" refers to an individual who has registered and is using the EZ88 platform.
• "Account" refers to the personal account registered by a user on EZ88.
• "Account Balance" refers to the total cash balance in a user's account, excluding bonuses still subject to rollover requirements.
• "Terms" refers to these Terms and Conditions together with all related policies displayed on the EZ88 website.
• "KYC" refers to the Know Your Customer (KYC) process used to verify user identity.

Section headings in this document are for reference purposes only and do not affect the interpretation of the terms.

To register and use EZ88 services, you must meet all of the following eligibility requirements:

• Be at least 18 years of age at the time of registration.
• Not currently on an active self-exclusion list on any gambling platform.
• Not registering from a region or country that is explicitly prohibited from using EZ88 services.
• Register under your own name only — registering on behalf of another person is not permitted.
• Provide accurate, truthful, and complete information during registration.

EZ88 reserves the right to decline a registration application or close an existing account without providing reasons if EZ88 has reasonable grounds to believe that the eligibility requirements have not been met.

Each user is fully responsible for their own account. The following are the responsibilities and rules relating to account management on ez88:

• You are responsible for keeping your account password confidential. EZ88 will never request your password through any communication channel.
• Each individual is only permitted to have one active account. Duplicate accounts will be suspended and balances may be frozen pending investigation.
• You must notify EZ88 immediately if you become aware of any suspicious activity on your account.
• You may not transfer, sell, or allow any other person to use your account.
• Account details must be updated if any changes occur to your personal information.

EZ88 supports a wide range of local Malaysian payment methods including bank transfers (FPX), digital wallets, and other methods displayed on the platform. All financial transactions are subject to the following terms:

• Minimum and maximum deposit limits vary depending on the payment method and the user's account tier.
• Withdrawals are only processed to a bank account or e-wallet registered under the same name as the ez88 account.
• Withdrawal requests are processed in order and subject to processing times based on the user's VIP level.
• EZ88 reserves the right to conduct additional security checks before approving withdrawals that exceed certain limits.
• Deposits made through unrecognised or unauthorised methods will not be credited and are non-refundable.

For more information on the withdrawal process, processing times, and transaction limits, please visit the Withdrawal which contains the complete guide. EZ88 Platinum VIP members enjoy withdrawals in as little as 3 minutes through our VIP program.

EZ88 offers various types of bonuses and promotions from time to time. All bonuses are subject to the following conditions:

• Each bonus has a rollover requirement that must be met before a withdrawal can be processed.
• Only one welcome bonus is permitted per user, per IP address, and per device.
• EZ88 reserves the right to void any bonus if there is evidence of bonus abuse or fraud.
• Bonuses awarded to one account may not be transferred to another account.
• Specific terms for each promotion are stated separately on the respective promotion page.
• EZ88 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.

Daily VIP cashback enjoyed by program members VIP EZ88 is credited automatically and subject to separate usage terms stated on the VIP page.

All games on ez88 — including Live Casino, sports betting, bingo, and slots — are operated in accordance with their respective game rules as set by the software providers. Users agree to:

• Understand and comply with the rules of each game before playing.
• Accept game results as final once a round is completed.
• Not using any automated software, bots, or third-party tools to influence game outcomes.
• Accept that bugs or technical disruptions in the system may void the affected game round.

The following activities are strictly prohibited on the EZ88 platform. Violation of any of these rules may result in immediate account closure and balance forfeiture:

• Registering multiple accounts to exploit bonuses or circumvent wagering limits.
• Using bots, automated software, or any unauthorized tools to play.
• Exploiting bugs or technical errors in the system to gain an unfair advantage.
• Conducting money laundering or financing illegal activities through the ez88 platform.
• Colluding with EZ88 dealers or staff unlawfully to gain an unfair advantage.
• Using a false identity or another individual's information during registration or KYC.
• Harassing other users or ez88 staff through inappropriate language or behavior.

EZ88 reserves the right to suspend or close any account under the following circumstances:

• Violation of any term set out in this document.
• Failure to complete KYC verification within the specified timeframe.
• Suspicious activity indicating potential fraud or money laundering.
• Self-exclusion request by the user.
• Instructions from the relevant authorities.

Users who wish to voluntarily close their account may contact ez88 customer support. Valid balances will be processed for withdrawal once all reviews are completed.

If an account is closed due to a terms violation, EZ88 reserves the right to withhold any balance obtained through activities that breached those terms while a further investigation is conducted.

EZ88 takes the protection of users' personal data seriously. All information collected from users is processed in accordance with Malaysia's Personal Data Protection Act (PDPA) and EZ88's privacy policy.

• Personal information is collected solely for account verification, transaction processing, and regulatory compliance purposes.
• All data is protected using 256-bit SSL encryption at every stage of transmission and storage.
• EZ88 does not sell, rent, or share users' personal information with third parties for marketing purposes.
• Users have the right to request access to their personal data or request deletion, subject to mandatory record retention requirements.

For more information, please read our Privacy Policy full EZ88.

To the extent permitted by applicable Malaysian law, ez88 is not liable for:

• Financial losses arising from gaming activity on the platform, including losses from casino games, sports, or bingo.
• Service disruptions caused by factors beyond EZ88's control, including internet outages, third-party server issues, or natural disasters.
• Losses resulting from unauthorized use of login credentials due to the user's own negligence.
• Game results disputed after the designated complaint period has elapsed.

EZ88 reserves the right to amend, add to, or replace any part of these Terms and Conditions at any time. Material changes will be communicated to users via one of the following methods:

• In-app notifications on ez88 to all active users.
• Announcements displayed prominently on the platform's home page.
• The "Updated" date at the top of this page will be revised to reflect the latest changes.

Continued use of the ez88 platform after any amendments take effect constitutes your acceptance of the revised terms. If you do not agree with any changes, please discontinue use of the platform and contact us to close your account.

If you have any enquiries, concerns, or complaints regarding these Terms and Conditions, EZ88's customer support team is ready to assist you.

• 24/7 live chat via the ez88 app or website — the fastest way to get a response.
• Email: [email protected] — for complaints or detailed enquiries requiring documentation.
• Page FAQ contains answers to the most frequently asked questions.

Ez88 customer support typically responds within minutes via live chat, and within 24 hours for email inquiries.

For complaints related to responsible gaming or to activate self-control tools, please visit the Responsible Gaming program.